Privacy Policy
Last Updated: November 2025
Company: D&D London Enterprises Ltd (Trading as Pixel Flooring)
1. Introduction
Pixel Flooring ("we", "our", "us") is committed to protecting your privacy and ensuring your personal data is handled securely, in accordance with UK GDPR and the Data Protection Act 2018.
By using our website or submitting information to us, you agree to this Privacy Policy.
2.Information We Collect
AInformation You Provide
We may collect the following when you submit a quote, contact us, or purchase services:
• Full name
• Email address
• Phone number
• Address/Postcode
• Flooring requirements
• Images or project details
BAutomatically Collected Information
When you use our website:
• IP address
• Browser type
• Device information
• Pages viewed
• Time on site
• Cookie data
CMarketing & Advertising Data
If you interact with our ads:
• Behavioural data
• Click/Conversion data
• Engagement information
3.How We Use Your Information
We use your information to:
Provide and manage quotes
Respond to enquiries
Process orders
Arrange deliveries & installations
Improve website performance
Run advertising and retargeting campaigns
Maintain business and legal records
4.Legal Basis for Processing
We process your personal data under:
Contractual Necessity
To provide quotes and services
Legitimate Interest
Improving customer experience
Consent
Marketing & non-essential cookies
Legal Obligation
Tax and regulatory compliance
5.Data Storage & Security
We protect your information with:
• Encrypted servers
• Secure hosting
• Password-protected systems
• Restricted internal access
✓ We do not sell your data
6.Sharing Your Information
We may share your information only as required with:
• Delivery and courier partners
• Installation teams
• Payment processors
• Hosting providers
• Advertising platforms (Google, Meta)
• CRM/quotation software
All third parties comply with UK GDPR.
7.Marketing Communications
With your consent, we may send:
• Promotions
• Offers
• Updates
• Product announcements
You can opt out at any time.
8.Your Rights Under UK GDPR
You have the right to:
Access your data
Rectify inaccurate information
Request deletion
Restrict processing
Object to marketing
Withdraw consent
Request data portability
Contact us to exercise these rights:
9. Data Retention
We keep:
Quote enquiries
Up to 24 months
Customer order data
6 years (legal requirement)
Marketing data
Until consent is withdrawn
10. Children's Privacy
Our website and services are not intended for children under 16 years.
11. Updates
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Questions about our Privacy Policy?
Contact us at info@pixelflooring.co.uk or call +44 7748 010484